InsurTech Weekly Newsletter | Volume 8

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The Sales Reality Check from Shoptalk 2025

What we heard from sales leaders at Shoptalk 2025 and what you should be doing about it.

Sales Intelligence were on the ground in Vegas last week, speaking to sales reps and leaders from some of the world’s most recognised brands. Common themes were that pipeline pressure is real, CRMs aren’t showing the full picture and the buyer’s journey is a whole new kind of chaos. But there’s a clear pattern emerging across the best-performing teams who are closing faster, forecasting smarter and staying aligned under pressure.

Inside our insights with Hive Perform:

→ What’s slowing deals down (and how to fix it).
→ Where your CRM is leaving your deals exposed.
→ How sales and marketing misalignment could be costing you 10%+ in revenue.
→ What the top-performing reps are doing differently and why it’s working.
→ The cost of waiting too long to adapt.

INDUSTRY INSIGHTS 🗯️

AI's Transformative Impact on Scaling Insurance Operations With Generative Technology

AI has transformative potential in the insurance industry, particularly with GenAI. While AI allows anyone with basic computing skills to develop software, insurance companies need to ensure proper controls to prevent misuse, especially as GenAI excels in document summarization and streamlines underwriting and claims processes. However, a fully automated underwriting process, particularly in commercial lines, is still years away.

A major challenge is scaling AI from pilot projects to company-wide adoption. Though 76% of insurers have implemented GenAI in at least one business function, only 15% have scaled it effectively. Success requires a clear vision, starting with foundational projects that play to AI’s strengths, and fostering a test-and-learn culture. By establishing clear goals and measurable outcomes, companies can navigate the regulatory landscape and tech changes, ultimately enhancing efficiency and transparency in insurance operations.

California Faces Growing Insurance Challenges Amidst Intensifying Wildfire Risks

California's wildfire insurance landscape is under strain, as the FAIR Plan, the state's insurer of last resort, faces a significant funding shortfall. After devastating January wildfires in Los Angeles County, member insurers like State Farm and Allstate were compelled to contribute $1 billion to bolster reserves. Yet, barely into 2025, these funds may not last through another disaster. The Palisades and Eaton fires have already incurred damages estimated at $4 billion, highlighting the critical financial risks and fueling concerns over the FAIR Plan's capacity to endure future wildfires.

Volt and Quotech Integrate Swiss Re Tool for Enhanced Risk Assessment

Volt and Quotech's integration of Swiss Re's CatNet tool into their platforms marks a significant advancement in risk assessment for the energy transition sector. By embedding global natural hazard data directly into Volt's underwriting and exposure management systems, they streamline the evaluation process, allowing underwriters seamless access to location intelligence. This integration, achieved via API, enhances both efficiency and decision-making, vital for dealing with risks related to climate change and extreme weather in renewable energy projects.

Payments Transformation Vital for Insurers in Boosting Customer Satisfaction

Payments technology is a critical yet often overlooked aspect of digital transformation in the insurance industry. Modernizing payment systems is essential as they are the first and last touchpoints in customer transactions, significantly impacting satisfaction and retention. Introducing flexible, real-time payment options aligns with consumer preferences, especially among digitally savvy generations. This shift not only enhances trust and loyalty but also operational efficiency by reducing manual interventions and costs.

Despite these benefits, many insurers struggle with legacy systems, which hinder the adoption of innovative payment solutions. Over 74% of insurance companies still rely on outdated technology, posing risks and delaying progress. To remain competitive, insurers must recognize payments as strategic growth drivers. By implementing small, impactful changes such as easing sign-up processes and offering diverse payment methods, insurers can improve customer experiences and capture new growth opportunities. Embracing advancements in payments technology is crucial to avoid falling behind in today's evolving market landscape.

Peak3's Accumulator Model Enhances Engagement and Personalization in Insurance Industry

Peak3 is revolutionizing the insurance industry with its accumulator insurance propositions, moving away from the traditional 'buy and forget' model to a more engaging, dynamic approach. This innovative model facilitates continuous interaction with customers by allowing them to build personalized micro-policies based on everyday activities, such as card transactions and fitness milestones. As a result, insurers gain deeper insights into customer behavior, enabling them to tailor more relevant products and improve customer loyalty.

This approach is notably demonstrated in products like SNACK by Income Insurance and Grab's Pay-Per-Trip program, which have captured the younger demographic's attention by seamlessly integrating insurance into daily experiences. Peak3’s use of advanced platforms such as Graphene and Fusion enables insurers to efficiently manage complex, multi-tiered policies. By embracing such technology-driven solutions, insurers can remain competitive and meet the evolving expectations of modern, digital-savvy consumers, fostering both innovation and growth in the sector.

ZestyAI and EarthDaily Collaborate to Enhance Insurers' Climate Risk Management

ZestyAI and EarthDaily Analytics have joined forces to elevate risk management for the insurance sector amid escalating climate-related threats. By integrating ZestyAI's sophisticated AI-driven models into EarthDaily's comprehensive Earth Observation platform, they are empowering insurers to derive precise, property-level insights crucial for adaptive underwriting. Through enhanced evaluation of factors such as vegetation and construction materials, this collaboration significantly refines insurers' ability to assess risks associated with wildfires, hailstorms, and wind damage, ultimately improving the way climate risks are managed.

This partnership underscores the pivotal role of technological advancements in the evolving landscape of insurance. With ZestyAI's models incorporated into EarthDaily's Ascend platform, insurers gain robust tools to proactively mitigate risks with notable accuracy. By harnessing advanced analytics, insurers can better protect properties and resources, ensuring robust defenses against climate challenges. This initiative is a testament to the vital synergy between cutting-edge technology and effective risk management in safeguarding assets against the realities of climate change.

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